1. Introduction
At Synergy RCM Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, communicate with us, or subscribe to our messaging services. By using our website or providing your information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal and non-personal information, including but not limited to:
Name, email address, phone number, and communication preferences.
Service inquiries, account details, or transaction history.
Technical data such as device type, browser, IP address, and usage statistics.
This information helps us to deliver services, provide updates, and improve user experience.
3. How We Use the Information
Your personal data is used for:
Providing requested services and updates.
Sending transactional notifications (e.g., confirmations, alerts, service updates).
Sending marketing or promotional information (only if you have opted in).
Managing customer accounts and support requests.
Ensuring compliance with legal obligations and internal policies.
4. Information Disclosure or Sharing Information
Synergy RCM Solutions does not share, sell, or distribute your personal information for promotional purposes with third parties.
We may share limited data only when:
Required by law or legal process.
Necessary to protect our rights or prevent fraud.
Required for service providers working directly with Synergy RCM Solutions to operate our business (these partners are bound by strict confidentiality agreements).
Your privacy and trust are our top priority, and all information sharing is done responsibly and lawfully.
5. Message Communication Policy
a. Type(s) of Messages
By subscribing or providing your contact number, you agree to receive the following types of messages from Synergy RCM Solutions:
Transactional Messages: Account notifications, booking confirmations, delivery updates, or reminders.
Informational Messages: Announcements, service updates, or system alerts.
Promotional Messages: Offers, product launches, or special discounts (only if opted in).
b. Message Frequency
Message frequency may vary depending on your engagement with our services, but typically you may receive up to 2–4 messages per week.
c. Data Rate Disclosure
Standard message and data rates may apply based on your mobile carrier and plan. Synergy RCM Solutions is not responsible for any fees charged by your mobile provider for sending or receiving messages.
d. Support Contact Information
If you require help or technical support, you may:
Text HELP to our official number for assistance.
Email us at support@synergyrcmsolutions.com.
Call us at +1(570) 406-4803 during regular business hours.
Our customer service team will respond promptly to all support inquiries.
e. Opt-Out Instructions
You have the right to opt out of receiving future SMS or email communications from Synergy RCM Solutions at any time.
To stop receiving messages:
Text STOP to the same number you received messages from.
Or email support@synergyrcmsolutions.com requesting removal from our messaging list.
After opting out, you will receive a confirmation message, and your number will be removed from our messaging database. You will continue to receive essential transactional updates if required for ongoing services.
6. Data Protection and Security
We implement strict technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.
7. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request details about how your data is used.
To exercise any of these rights, please contact us at support@synergyrcmsolutions.com.
8. Policy Updates
Synergy RCM Solutions reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website and services after such changes indicates acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
📧 Email: support@synergyrcmsolutions.com
🌐 Website: www.synergyrcmsolutions.com
📞 Phone: +1(570) 406-4803